Lecturer and Freelance

Dear All,

Please find below resume. I am a freelancer, consultant and adviser for Information Systems Management. My consultancy fees are per hours and per day and its negotiable. If you have an integration systems and looking for solutions for your businesses or do academic writing for assignments, thesis or dissertations  do not hesitate to liaise with me or to contact myself via email. I will ensure your investment in people and technology will have a high return.

~ IT Infrastructure Management ~ IT Education and Governance

Infrastructure Setup, Service Management and Business Continuity

CAREER OUTLINE

1. IT Strategist, Innovator with over 20 years of experience in contributing to company's growth through process innovation, progressive change management and convergence of business & technology.
2. Thorough professional with solid experience in formulating robust IT strategies while managing & leading teams for running successful Service Delivery & Process Operations; developing Business Continuity Plans, Procedures, SLAs and Service Standards for Business Excellence.
3. Documented success of launching and driving new IT initiatives, re-designing IT infrastructures as well as setting up & running Data Centers.  
4. Experience in Implementing & Sustenance of SAP, Vendor Management, Asset Management, Managing Software & Licenses, Client as well as SLA Management
5. Deft in designing IT solutions, driving business functions, understanding operational bottlenecks in functioning of systems, as well as issues put forth by the clients and promptly troubleshooting the same to avoid further escalation within SLA.
6. Oversaw operations involved in setting up targets, SOP & SLA and provided high quality operational support to improve overall customer satisfaction.
7.  Highly resourceful and proficient in providing timely and cost-effective integrated technology solutions.  
8. An ambassador of change with the distinction of successful business process re-structuring, implementation of business solutions in organizations within preset budgets and deadlines.
9. Respected and seen as a motivational, out of box thinking & lead by example manager, change agent and proponent of empowerment and accountability.

SKILL SET

1.     IT Governance

a.     Developed, deployed and sustained an effective IT Governance Policy, Processes, Tools and Metrics.

b.     Assured the successful planning, deployment and integration of IT initiatives in collaboration with business.

2.     IT Operations

a.     Implementing best policies and ensuring compliance with assigned policies and procedures.

b.     Managing Data Centre, End user and Network Operations. 

3.     IT System Designs

a.     Implementing IT infrastructure design based on business requirement analysis and modern framework.

b.     Designing and implementing IT Systems with high return of investment.

4.     IT Budgeting:

a.     Budget tracking, resource planning, capacity & resource management, hardware and support contracting.

b.     Forecasting new areas of improvements, budgeting and implementing changes as per company needs.

NOTABLE ACCOMPLISHMENTS

1.    Introduced world’s best practice information management resulting in 1^st class systems for ANP built on IBM Collaboration technology.

a.     Systems can replicate to other institutions in Timor-Leste within ‘One Timor Concept’

2.  Leading the design, development, integration, and support of infrastructure solutions and programs that cut costs, leverage best practices and processes and provide an avenue for organizational growth.

3.  Ability to translate business needs into technology requirements, defining scope, establishing budget, developing timeline and scheduling deliverables.

4.  Achieved 100% production uptime SLA—meeting client SLAs, drastically reducing failure rate and downtime of network delivering time sensitive, mission critical, graphic-intense ads to global clients.

CORE COMPETENCIES

• Global IT Operations 
• IT Governance
• Vendor & Stakeholder Relations  
• IT Service Management
• Resource / Capacity Planning  
• Stakeholder Management
• SOP’s / SLA’s (Outsourcing Hardware and Services)                                                 
• Service Delivery (Help desk Management)                                  
• Quality Systems Management          
• Training & Development                    
• Infrastructure Excellence                 
• Budgeting and IT Roadmap            
• Technology Up-gradation                
• Solution Consulting                 
• Network Management &    Data Security                     
• Database Management
• Change Management                         
• Business Intelligence                      
• Knowledge Transfer    
• Exchange Server Management          
• BCP / Disaster Recovery Management
• System Security Management
• Building Organisational Capabilities 
• People Management
• Technical Support
• System / Network Administration
• Project Management 

1. Formulating & implementing IT Infrastructure policies; providing innovative and cost effective technical
    solutions for companywide issues.

2.  Supporting network infrastructure projects and participated in development of business requirements and
    implementation plans for technically advanced internetworking solutions.

3.  Involved in administration and maintenance of database servers hosted both within the organization and
    externally including configuration and set-up of new server systems.

4.   Defining and implementing enterprise IT management framework aligned with business processes, established
    SLA metrics, change management process, quality feedback and ticketing procedures.

FREELANCE CONSULTING PROJECTS

1.     Sea wave module designed and laboratory researcher at ITS Surabaya for free energy 2015

2.     Chopper Bobber Indonesia, Motor Custom Engine Assessment 2015

3.     Electrical Vehicle for disabilities Assessment 2015

4.     MoE Internet System, Online Library and Districts Connectivity’s Assessment 2014

5.     MoF and ANP Data Centre Assessment 2014

6.     ANP Data Centre and VSAT Assessment 2013

7.     ANP Business Continuity Assessment 2010

8.     MoF Data Centre Assessment 2007, World Bank Group

9.     World Bank Business Continuity Plan 2006-2007, World Bank Group

10.  MoE EMIS Establishment 2002-2006, UNICEF

CAREER SCAN

Jan’ 16– Current:        Lecturer at STIKOM Uyelindo Kupang Indonesia

Role:

1.     ICT development and strategy planning for STIKOM

2.     Lecturing Software Development Enterprise subject

3.     Lecturing IT Project Management subject

Jan’ 15 – Current:       Self-Employee and Copper Bobber Indonesia/Cycle, Surabaya Indonesia

                                    Business Administrator, Information Systems and Business Analyst

Role:

1.   Headed business administration and strategy planning with total budget of 40K-100K USD each year.

2.    Research on hydro current for free energy.

3.    Managing all Chopper Bobber resources.

4.    Design, develop, and implement proposal.

5.    Design, develop, and implement Chopper Bobber Indonesia/Cycle information Systems

6.    Administer all Chopper Bobber finance and activities.

7.    Assisting Chopper Bobber Indonesia president to put things in line with business plan strategic.

8.    Assisting chopper Bobber member to get credit or access credit from UKM Indonesia.

Attainments:

1.     Pioneered the set-up of a solid business team and implementing business plan and strategic. 

2.     Ensured sustainable growth of business, leading design and implementation of scalable for the business.

3.     Designed free energy module by using sea current.

4.     Designed and implemented information systems with high return.

  

Jul’ 09 – Dec’ 14:         Autoridade Nacional do Petroleo - National Petroleum Authority of Timor-Leste

                                    IT Manager

Role:

1.  Headed IT Infrastructure Management Operations encompassing Capacity Planning, Asset Management, Procurement & Vendor Coordination, etc. with total budget of 400K-1500K USD each year.

2.   Managing all the technology related requirements, including technical feasibility study, budget, selection, procurement, up-gradation / migration of hardware, software, database and applications.

3.     Administering all network resources such as Databases, Webmasters and System Administrators.

4.     Supervising maintenance of ANP Website and implementing IT policies & procedures.

5.     Asset and Vendor management for smooth delivery of IT operations, Data Centre, Security Services, Licenses, Virtualized servers, AD servers, Enterprise NAS drives, Storage and Backup servers, Firewalls, ISPs, Licensing and up gradations,.

6.   Assisting Corporate Service Directorate to put things in line with policies and procedures and planning & executing budget

7.     Constantly updating Director – Corporate Service of any issues or problems regarding IT services.

8.     Managing outsourcing contracts with companies providing services for IT functions not able to be carried out internally.

9.     Accountable for technical competence building, resource management; actively set up team’s appraisal and goals.

10.  Managing the team to drive the IT Infrastructure excellence deliverables within the organization

Attainments:

1. Pioneered the set-up of a solid IT team and implementing a 'Greenfield' site within ANP systems and other relevant institutions.
2. Ensured sustainable growth of organization, leading design and implementation of scalable, fault-tolerant network infrastructure.
3. Instrumental in successful audit by the international organization (Asia – IT SEC) resulting in securing ISO 27001 certification.
4. Dexterously established secure information system, paper less project, database system and assisted management to execute their portfolio from 70% to 85%
5. Credited for introducing IBM Collaboration & IBM Data Mining or Cognos Enterprise.
6. Developed Lafaek Database and other requirement databases for ANP such as Library, Supply Chain Management, etc.
7. Devised and documented Audit Control System for archiving system (Knowledge Center).
8. Steered and published standard IT & Security process and procedures periodically across group locations.

Feb’ 03 – Oct’ 10:        The World Bank - Dili Office

                                    Information Analyst, Specialist and Consultant

Role:

1.    Steered end to end IT operations for provision of uninterrupted communications in the World Bank Office including the Dili Distance Learning Center (DDLC), International Finance Corporation (IFC) and International Monetary Fund (IMF).

2.    Responsible for providing technical support to all users in response to specific request related to bank standards software and hardware, printing problems, computer viruses, network connection, etc.

3.    Involved in providing complete administration and service support for maintenance of:

a.     Desktop computers, printers, software application, etc.

b.    PABX equipment and software.

4.    Imparted “hands- on” training & support on hardware and/or software use to the Bank staff and basic training to external personnel.

5.    Responsible for all Video and Audio Conferencing, including the DDLC. This will involve ensuring there is up to date schedule and correct cost procedures are adhered to.

6.    Disseminate information about changes in the bank and the unit’s technology or policies and train staff in operational procedures and best practices.

7.    Responsible for developing, documenting and implementing local Information Technology and communication procedures

8.    Coordinated with vendors for IT/Communication equipment inventory including keeping accurate inventory records and ensuring regular audit.

9.    Maintained Information Solution Global (ISG) related charges and assisted budget team with monitoring of charges.

Attainments:

1.     Dexterously managed 600K USD per year as Information Analyst.

2.     Credited for being appointed with several international organizations such as:

a.     National EMIS Consultant for UNICEF.

b.     National consultant for CIDA.

3.     Devised and documented procedures and guidelines that improve work processes and methods relating to client service delivery and effective team functions.

Awards:

1.     M.Sc. Scholarship, TL Government; Oct’ 10

2.     EACNF Spot Award approved by Shankar, Kanthan; Feb’ 09

3.     East Asia Pacific Spot Award approved by Tandon, Vipul; Jun’ 07

4.     East Asia Pacific Spot Award approved by Tandon, Vipul; Jun’ 06

5.     EACNF Spot Award approved by Zhu, Xian; May’ 06

6.     EACNF Spot Award approved by Zhu, Xian; Jan’ 05

7.     East Asia Pacific CA Spot Award approved by Voight, Robert M; May’ 04

8.     EACNF Spot Award approved by Zhu, Xian; May’ 04

9.     EACNF Spot Award approved by Zhu, Xian; May’ 03

Nov’ 02 – Jul’ 05:         CIDA – PSU FarolDili as IT Specialist - Consultant

Role:

1.    Imparted basic computer training to PSU –CIDA staff.

2.     Spearheaded end to end administration of complete network including LAN/WAN, E-Mail Server E-Mail Exchange, Data Protection and Security, etc.

3.     Provided client support to ensure effectiveness of work demands.

Attainments:

1.     Involved in complete set-up of Domain Controller.

Aug’ 02 – Nov’ 06:       UNICEF, Timor-Leste as National IT Consultant

Role:

1.    Delivered basic computer training to staff.

2.     Designed network for training and MIS (Management Information System).

3.     Supervised set-up and maintenance of Server 2000 – 2003.

Attainments:

1.     Involved in complete set-up of Domain Controller.

2.     Established Education Management Information System (EMIS)

Feb’ 92 – Feb’ 03:        Caritas, East Timor / Dili

                                    Finance and Administrator, Secretary and IT & Education Training Coordinator

Role:

1.    Responsible for managing financial, secretarial as well as administrative operations in the company.

2.     Headed financial operations including formulating budgets & designing financial modules for both branches.

3.     Managed accounting activities with MYOBE packets and designed manual financial system.

4.     Coordinated with all departments for staff training & capacity building.

5.     Developed training manuals for parishes staff & evaluated performance.

6.     Designed proposals and coordinated with donors for funding.

7.     Wrote narrative and financial reports.

8.    Administered LAN network, designed novel servers and imparted computer training to staff.

Attainments:

1.      Distinction of managing 200K-1000K USD every year as Finance Administer and Department Coordinator.

May’ 97 – Nov’ 97:       Surabaya Stock Exchange: Surabaya, Indonesia as IT Assistant

Role:

1.     Responsible for setting-up clients ISDN connection through CLAM Router.

2.     Involved in set-up of:

a.      Dial-up through SIVA Landover modem.

b.      Video conference through ISDN.

Attainments:

1.     Successfully implemented Digital Technology (Video Conferencing) by using BRI.

CERTIFICATIONS

1.     IBM Certified Associate System Administrator Lotus Notes and Domino 8; Melbourne Australia

2.     Business Analysis – Introduction, ESI - George Washington University

3.     Business Analysis - How to gather and document User Requirements, ESI-George University

4.     Quality Management Systems, NCS International, License number 9877

5.     Ethical Hacking, PT. Iverson, IV/201005-00708

6.     ITIL Awareness, AmerIT Learning

7.     IT Project Management Program, PT Iverson

8.     Creative Training Technique, The Bob Pike Group

9.     Cross-Culture Business Communication, ISG World Bank Group Online Skills Learning

10.  Implementing, management, Maintaining Infrastructure Server 2003, Executrain

ACADEMIA

2013     M.Sc. (Information Systems Management) which equals to MBA program from University of Liverpool, UK,

1998     Bachelor of Computer Engineering (Networking and Controlling System)

            STIKOM University, East Java, Indonesia

PROFESSIONAL ENHANCEMENT TRAININGS AND WORKSHOPS

1.    National Micro Credit Seminar, UKM Surabaya;  Nov’ 15

2.    ISO 27001:2013 Lead Audit, BSI Jakarta; May’ 14

3.    Mastering Strategy Business and Planning, GLOMAC/OXFORD London, U.K; Jul’ 13

4.    Lotus Domino Designer and Script, Jakarta Indonesia; Apr’ 12

5.    Lotuspere in Orlando Florida, USA (Get Social and Do Business); Jan’ 12

6.    Lotuspere in Orlando Florida, USA, (Get Social and Do Business); Jan’ 11

7.    Certified  Ethical Hacker, Jakarta; May’ 10

8.    Certified of Sage ACCPAC Finance Management System, Adeleide; Feb’ 10

9.     42 days on Business Analysis Course - How to gather and document User Requirements, George University, USA, Certified; Apr’ 09

10.  5 days Global English (Online ESL); Mar’ 09

11.  7 days Desktop Enterprise 5 (ED5), East Asia Pacific (EAP) & South Asia Region (SAR) IT Workshop, Jakarta; Feb’ 09

12.  10 days IT Project Management Course, Jakarta; Jan’ 09

13.  5 days Windows Vista - User Experience; Jan’ 09

14.  5 days Information Security Awareness for all WBG Staff; Nov’ 08

15.  EAP-SAR ACS Introduction to Operations, Bangkok Thailand for 3 days; Jun’ 08

16.  EAP Country Offices IT Staff Training Workshop, Bangkok Thailand for 7 days; Apr’ 08

17.  5 days IT Learning Series COIT Learning Series CO: Word 2003: Proofreading in Word (Track Changes) EAP; Aug’ 08

18.  30 days  Online Cisco Certified courses; Nov’ 07

19.  5 days Cisco Networking Technologies Introduction - Part 2; Oct’ 07

20.  5 days Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills; Sep’ 07

21.  5 days Conducting Meetings: Effective Meeting Communication; Sep’ 07

22.  5 days Organizational Communication: Communicating in the Workplace; Aug’ 07

23.  10 days East Asia Pacific (EAP) IT HUB in Jakarta, Business Analysis for IT, introduction of BA George University, Train the IT Trainer, and IT Management Framework, Jakarta; Feb – Mar’ 07

24.  10 days Interconnection Cisco Network Device from INVERSON, Chase , 9^th floor, Jakarta; Feb’ 07

25.  3 days IT SLC IT Technical Knowledge & Skills, in  Washington DC; Jun’ 06

26.  3 days Program: ED4.0 Desktop; Support and Troubleshooting, in Washington DC; Jun’ 06

27.  1 day ISN Forum 2006:

a.     Day 4: ISN Conference in Washington DC; May’ 06

b.     Day 3: Setting Up and  Security for a Wireless LAN in Washington DC; May’ 06

c.     Day 2: ISN Breakout Sessions in Washington DC; May’ 06

28.  8.1 days ISN Forum 2006 - Day 1: ISN/ISG Strategy Presentations in Washington DC; May’ 06

29.  5 days Planning, Implementing, & Maintaining Windows Server 2003 Active Directory Infrastructure from Microsoft Certified Technical Education Center in Executrain Jakarta; Oct’ 05

30.  5 days Planning & Maintaining MS Windows Server2003 Network Infrastructure from Microsoft Certified Technical Education  Center in Executrain, Jakarta; Oct’ 05

31.  5 days Implementing, Managing, and Maintaining Microsoft Windows Server 2003 Network Infrastructure: Network Services from Microsoft Certified Technical Education Center in Executrain, Jakarta; Oct’ 05

32.  13 days IT SLC Quick start Learning Program: Stress Management via VC, Philippines, Manila Philippines; Feb’ 05

33.  3 days Implementing and Supporting Microsoft XP Professional from MISnet Education, Inc, Manila, Philippines; Feb’ 05

34.  1 day Troubleshooting TCP/IP Network Problems Online Skills Learning; Jan’ 05

35.  10 days IT Hub workshop on Enterprise Desktop 4(ED4) in Metro Manila-Philippine; Feb’ 05

36.  2.5 days Access 2000 Managing Queries   in Washington DC; Jun’ 04

37.  2 days Access 2000 Introduction in Washington DC; Jun’ 04

38.  1 day Information Solution Network Seminar “Customer Driver”  in Washington DC; Jun’ 04

39.  1 day Advanced e-Publishing, Washington DC; Jun’ 04

40.  1.25 days IT Learning Series CO: How to Teach Same Time Through Video Conferencing; Jan’ 04 

41.  15 days Microsoft Windows 2000 Advance Server  in Jakarta; Oct’ 03

42.  10 days IT Hub workshop for East Asia Pacific (EAP)  in Dili; Aug’ 03

43.  10 days Financial and Management training  in Nederland; Nov’ 01

44.  2 days  on APNIC-IP Management in Jakarta; Aug’ 01

45.  5 days Infosoc workshop  in  Sarawak, Malaysia; Jun’ 00

46.  5 days Asia Link workshop in Jakarta; Jun’ 99

LANGUAGES

1.     English, Proficient

2.     Portuguese, Proficient

3.     Indonesia, Proficient

4.     Malay, Proficient

5.     Tetum, Native

6.     Spanish, Beginner   

PERSONAL DETAILS

Date of Birth                  :           Lospalos, 22^nd January 1968

Permanent Address        :           Semampir Tengah 7 /4, Surabaya, East Java, Indonesia, 60315

PROFESSIONAL REFERENCE

1.     Mr. Antonio Serrao Franco, Former World Bank Group Country Manager, Timor-Leste,  SPEED - Support Program for Economic and Enterprise, Development, Tel: (+258) 82 608 1761; (+258) 84 500 6993, email: antonio.serrao.franco@gmail.com, antonio_franco@speed-program.com

2.     Mr. Rainer S. Venghaus, Former IFC Rep. Timor-Leste, Head - Berlin Office (Germany, Austria, Switzerland) The World Bank, Reichpietschufer 20, 10785 Berlin, Germany, Tel: +49-(0)30 72614-254, email: rvenghaus@worldbank.org , www.worldbank.org

3.     Ms. Elke Ender, MA,Ed.S, Coordinator Officer of REIZ Selbstbesttimmt, Eisengasse 6, 6850 Dornbirn Austria www.reiz.at, www.assistenzgesellschaft.at, or www.fensterblicke.at, E-mail: Enderf@yahoo.com

4.     Mr. Rui Hanjam, National Advisor for Ministry of Education, Tel: +670 77230031, Email:rubalda@hotmail.com

5.     Mr. Relja Vujinovic, Regional IT Officer at United Nation, Bosnia and Herzegovina, Mobile phone: +93 79 856 0654, E-mail: vujinovic@un.org

6.  Mrs. Georgina Garcia, Autoridade Nacional do Petroleo, E-mail: Georginagarcia2010@hotmail.com

7. Mr. Salvador Da Silva, Autoridade Nacional do Petroleo, E-mail:Salvador.dasilva@anp-tl.org, wsheman74@yahoo.com  Tel: +670 77082370

8.     Mr. Hasan Nurul, Self-Employee and Chopper Bobber Indonesia/Cycle, Tel: + 62 896 7300 1242, +61 813 3973 5039 E-mail:hasannurul72@yahoo.com

9.     Mr. Marinus Ignasius Jawawuan Lamabelawa, S.Kom., M.Cs. STIKOM Uyelindo, Tel:+6281246540486, E-mail: mijlamabelawa@gmail.com, stikom@uyelindo.ac.id, stikomuyelindo@yahoo.co.id  

PROFESSIONAL BLOG’s and LINKs

1.     Https://dinotl.blogspot.com

2.     Https://dinotimor.blogspot.com

3.     https://www.researchgate.net/profile/Raul_Bernardino2

4.     https://www.linkedin.com/profile/view?id=AAIAAAMOLMoBMbewlUzuyGWS-44977JgMxH3T7I&trk=nav_responsive_tab_profile

Internationalization drivers and Global Markets

By Raul Bernardino

Abstract:

Nowadays organization and companies will be different in next 5 to 10 years’ time. The world moves rapidly. The world leaders often met and put their intervention in order to have a clear direction of the global market. Moreover, technology innovation helps to spread out today’s world decision and information to a very remote location in matter of second. Therefore, innovation becomes a biggest part business strategy components and planning whereas to be an updated organizations.

Furthermore, organization faces a time compression which means an organization is no longer similar to last 20-30 years operations. In other hands, the employees are also facing a past education very soon and therefore organization needs strategizing the available resource within an updated knowledge and also uses of the innovation technology for delivering a product and service within high quality standard and in time.

We are living in instant information and 24 hours news cycles. A 30 second story on the evening news, Capitol Hill new legislation, new UN approach, a competitors or business partner could shifting and playing in the field on any business landscape. There are too many complexity and complicate things around internationalization and globalization.

In initial stage of the technology centered company is challenged with the complexity of the foreign markets and global competition from their earliest stage of development. It is not only to be a technology entrepreneurs who keeps certain technology based offer products, but they must simultaneously stay abreast of the competitors and industry trends in the multiple countries.

The findings suggest that resources necessary to pursue international sales have an important impact on both foreign market intensity and diversity. Additionally, company age was positively associated with the global diversity but not international intensity. Therefore, business today should not necessary to have it owns resources; the important how to deploy the available resources in the timely manner.  These findings support the notion of small technology companies become ‘instant internationals’ but suggest that is proceeding to the next step of achieving the global diversity will require a greater time and resources.

Introduction:

With the presence of the technology innovation and the existing of the internet, the globalization such as global financials flows, transportations and market competition become bases of adjusting and adapting the needs within the new products and services delivers. This includes doing a strategic for new market environment. Additionally, the global market becomes booming in all parts of the globe whereas it utilizes the means of the communication by accessing the transportations (private and public) and multi financial resource. 

Some factors need to consider in the global market competition:

1. ‘Global competition in the home market’: There are a lot of new products arrives and supplies in the home market and probably we will lose our own customers very soon; because our competitors may offer good quality of the products and services than we did. The competitor prices may also lower than our product price. The global competitions at home markets are also speeding up a new innovation and added value to the customers, it includes developing and improving the current products and services with the high quality of standard. 
2. ‘Stagnant or shrinking home market’: The global communication also helps stagnant the home market. E.g. a new product which not launch yet however the promotion of product has adverted and this will allow customer to wait that new product instead going to buy an existing product with old fashion. 
3. ‘Foreign markets with more opportunity’: the globalization gives an opportunity to expand the market in the foreign countries, however the businessmen have to understand several issues such as ‘International Trading System, foreign country economic environment, foreign country political and legal system, foreign country culture and it is environments’, Armstrong and Kotler (2010:580-585). The international trading system may have a restriction from one country or nation to the other countries. For example, to protect their domestic products and its company, the government of the country may put high tariff or taxes to the imported goods which gain additional revenue to the country.  The economic environment, the businessmen have to analyse ‘foreign country industrial structure and income distribution’, Armstrong and Kotler (2010:582). The industrial structures are consisting of economic subsistence, export raw material economics, and industrialization economics. They are also look at income distribution for low individual incomes, medium, and high household. The foreign country political and legal system. The political stability, bureaucracy, and legal system are the major factors and metrics point for the new market entry into the country. The businessmen have also need to know the new target country’s culture and norms before trying to expand their products and services marketing. Each country has different norms and beliefs. For example, we cannot sell fast food with pork meat in the Islamic countries and etc.
4. ‘Expansion of customers to international markets’: Build a good relationship with new customers and with the existing customers can be seeing as the point to expand new product and service, it includes introducing new product from foreign countries.

In general a globalization is an integration of the societies, economies, cultures of the globe over of process of technology innovation, politic and trade.

The advantages of globalization:

1. Free trade is which a country does not pay a levy taxes on import or export goods or services.
2. Globalization allows company tries to find new market and earn more customers. Subsequently, companies are competing each other by provide goods a service with high quality because customers have more choice in new market.
3. Globalization brings up employment rate because new market need both skilled and un-skill labor. The globalization increases living standard.

The disadvantage of globalization:

1.  Although, the globalization increases employment's rate in new market, meanwhile unemployment's rate increase in developed countries. Industries are moving from developed nation to less develop countries. It’s because in less develop countries have low labor cost.
2. People immigrate in to other countries and bring their own cultures to the destination and forget local culture.

International standards and best practices become and standard for ever organizations such as health and safety environment policies and procedures, quality management, ISOs, etc. In the organization where I work, we use OPEC prices as a standard for determine oil and gas prices; ISO 27001 for information security management system, etc.

This international standards drives the organization to lift up their standards whereas to compete with other organization and to be an excellence and up to dated organizations. This also bring local company become international deliver service globally.

In case of Siemens company that’s operates across 190 nations all decision must in the best of Siemens interest. Moreover, the design keeps concentering in manufacturing and economics scale through specialization. Those product can ship to anywhere within the group. The weakness part is currency changes fluctuation that can affect to the price in the market.

There are many globalization challenges to the Seimens. For instance customer can buy raw material from any supplier but not have a technical expertise, therefore Seimens comes with product and services at once. This is a deliberate strategy for Siemens. Seimens in the UK share the customer culture and it group focuses on think customers.

As we know that in the global market there are lots of competitors therefore Seimens established global center of excellence that can serves the special request for entire group.

  

Conclusion:

According to Professor Gary Hamel, London Business School on ‘Creating the Future’ presentation to the senior executive course at Stanford University (December, 1997) stated that:  “Ninety per cent of what you need to learn, you will learn from outside your own business sector.” Therefore, we do need a coping from other organizations and adapt them into our own business environments.  Especially the changes are more quickly than ever (time compressing era).

Therefore internationalization becomes vehicle for the globalization.

Reference List

·         Armstrong, G. and Kotler, P. (2010) Principles of marketing,13th edition, Global edtition: Prentice Hall

·         Miles, G.,Preeece,S.B., Beatz, M.C. (1998), Explaining the international intensity and global diversity of early-stage technology-based firms [on-line]. Available from:  http://www.sciencedirect.com/science/article/pii/S0883902697001055 (Accessed: 22 October 2014)

·         Stiglitz, The globalization [on-line]. Available from:  https://www.youtube.com/watch?v=sV7bRLtDr3E (Accessed: 8 November 2014)

·         Meeting Global and Local Needs [on-line]. Available from:  http://businesscasestudies.co.uk/siemens/meeting-global-and-local-needs/introduction.html#axzz32685SAnm (Accessed: 8 November 2014)

Terminal Services and Remote Administration

By Raul Bernardino

The Overview

By using a terminal service, a client can appear to run Windows Server 2003 locally. All the processing power is done by the server. Windows XP and Windows Server 2003 have a feature called “Remote Desktop” which will allow you to connect remotely to the computer and logon as if you are sat at the machine.  Although Windows Server 2003 can be administered remotely by using an MMC or a Web Administration Interface it is still handy and necessary to be able to physically logon to the server to perform specific tasks.

Windows XP and Windows Server 2003 have a feature called “Remote Desktop” which will allow you to connect remotely to the computer and logon as if you are sat at the machine.
Once connected you will see the desktop as it is on the server and you will be able to work as if you were physically located at the machine.

You can disconnect from the session at any time and reconnect to the same session, continuing where you left of.

Using Windows XP’s fast user switching you can easily transfer your desktop to another machine, e.g. to ask for assistance or to show a file on your desktop.

Remote Desktop on Windows Server 2003 will allow two concurrent connections and doesn’t require any special licenses.

Remote desktop can be further extended by enabling terminal services.

By using terminal services, a client can appear to run Windows Server 2003 locally. All the processing power is done by the server.  The server receives keyboard and mouse requests from the clients (terminals) and transmits the display back. Only one copy of Windows Server 2003 is required.

Rather than installing a full version of Windows on every client, a Windows terminal server can be deployed instead.  Clients whose hardware might not be supported by Windows can still take advantage of the Windows Server 2003 features.

Clients can continue to use their old operating system and benefit from the features and applications from Windows Server 2003.  Many different devices can act as terminal clients (called thin clients). E.g. a Windows 3.11 machine can run terminal services client and appear to be running Windows Server 2003.  Although the client terminals can be very low-end machines with no hard-drive and no operating system, the clients will still need client software to run terminal services.  Terminal Services is also a good way to run applications such as Microsoft Office on incompatible clients.  N.B. Once a server is installed with Terminal Services, applications MUST be installed by using Add/Remove Programs from the Control Panel.

Remote Administration

Unlike Remote Desktop, Terminal Services requires licenses. However Terminal Services allows a lot more clients to connect and enables the use of application sharing. Terminal Services can only be enabled on a machine running Windows Server 2003.

Terminal Services Overview

Using Terminal Services, users can log in multiple times to the same server using different sessions. This allows users to perform many tasks at once.  Users can easily cut and paste between applications running locally and applications running on the Terminal Server.

Using Remote Control, two users can use the same terminal session, in other words one user can control and view another user’s session. This can be used to train users or diagnose problems.  Printers that are connected locally to the client will continue to work from a terminal session. Terminal Services and Remote Desktop use the RDP (Remote Desktop Protocol) v5.2.

A terminal session can be disconnected and reconnected at a later time from another client. The session will effectively remain active until logged off or closed by the server.

The logon process is also encrypted and such things as the number of logon attempts can be controlled through security policies. Data transmitted between the client and server can also be encrypted at four different levels (low, compatible, FIPS compliant or high).

User Accounts created locally on the terminal server or in Active Directory can be used with terminal services.

Terminal Services Requirements

The hardware requirements for a Terminal Server depend upon on how many clients will be connecting and what the clients will be doing once connected.  A Terminal Server requires at least the recommended Windows Server 2003 requirements plus an additional 10Mb RAM for each client connecting.  All though not a requirement, using SCSI disk drives can greatly improve performance. You could also use high-performance bus architecture such as EISA or PCI.  Since many clients will be connecting simultaneously, using a high performance network card will help. You could also install two adapters and dedicate one adapter solely to the RDP protocol.  When running Terminal Services, ensure that only 32-bit applications are used.  In order to run 16-bit applications, Windows uses an emulation service called Windows-on-Windows (WOW), which consumes a lot of system resources. Because 16-bit applications will take up more system resources than 32-bit applications it’s better to use solely 32-bit applications. Terminal Services client runs on a variety of machines. They must support VGA and have at least 4MB of memory. Terminal Services client is available to Windows-based terminals and Intel & Alpha based computers running Windows for Workgroups 3.11, 95, 98, NT 3.51, NT 4.0 2000, XP and 2003. There is also third-party support for Macintosh and UNIX-based computers.

Terminal Services Licenses

Terminal Services have its own licensing method. A Terminal Client must have a valid license when connecting to a Terminal Server.  Either a Windows 2003 Terminal Services Client Access License or a Windows Server 2003 license is required as well as a Client Access License (CAL). Windows 2003 machines that are used as clients already have a Terminal Services Client Access License.  You can use Terminal Services for 90 days before you need to install Terminal Services Licensing and activate them.  N.B. Even after 90 days you will still be able to use Remote Desktop and Remote Assistance connections.

Reference list:

TechNet (N:N) How Terminal Services Works [Online]. Available from:  http://technet.microsoft.com/en-us/library/cc755399(v=ws.10).aspx#w2k3tr_ts_how_kqhp (Accessed: 31 October 2014)

Wiki (N:N) Remote Desktop Services [Online]. Available from: http://en.wikipedia.org/wiki/Remote_Desktop_Services (Accessed: 31 October 2014)

Transmission Control Protocol/Internet Protocol (TCP/IP)

By Raul Bernardino

Introduction:

All communication occurs on any type of networks and all involved parties must use a common language. In the Information Technology (IT) networks, this is known as a protocol.  There are many different protocols that are available for computer networks. The most common and widely used being TCP/IP.

TCP/IP is the standard protocol that is being used on the internet whereas allows any network to access the internet and therefore you must use the TCP/IP protocol suite. In other hand an Active Directory required CP/IP. For that reason, TCP/IP is developed and as a default protocol starting from Windows XP and server 2003.

Protocols

This protocols reference is often made to the TCP/IP stack. This consists of layers of mini applications which are performing the discrete job of sorting and filtering the data packets picked up by the Network Information Center (NIC) and then passing the packet on to the next layer for further processing. Eventually a coherent message pops out of the top of the stack into the operating system for the user to read. The reverse is also true i.e. converting of the reply into data packets that can be sent over the network media.

The layers in a TCP/IP stack write headers for network messages as well as decoding them.  Each level in the stack adds a portion to the network packet which its counterpart in the receiving computer will understand.  Strictly speaking, the NIC isn’t part of TCP/IP, but protocols are bound to a particular adapter.

At the receiving computer, the headers are stripped off as they pass up through the TCP/IP stack until only the bare payload is presented to the user.

The DOD Four Layer Model

TCP/IP is often referred to as the TCP/IP protocol suite. TCP/IP is in fact a group of protocols/applications working together to provide network communication. TCP/IP was invented by the US Department of Defense (DOD) to allow machines to communicate over a network. It is a simpler model than the 7 layer OSI model.  The different components of TCP/IP all function at different layers. These layers group the different components into four different categories.

The Application Layer

The application layer contains the applications that use TCP/IP such as Internet Explorer, chrome, safari, Netscape, and Outlook.  The application layer also contains Application Programming Interfaces (API) such as Winsock, which enables applications to use TCP/IP.

The Transport Layer

The transport layer is responsible for the transfer of data on the network.  There are two different transport protocols TCP and UDP. Both protocols provide transport but it works in different ways.

Transmission Control Protocol (TCP)

TCP is a connection-orientated protocol. Both sides (end to end) confirm that the data is being sent and received.

User Datagram Protocol (UDP)

UDP is a connectionless-orientated Protocol. Both computers presume the other side has received the data.  As an example, name resolution uses UDP. If the query fails then a TCP name query is made.

The Internet Layer

To send data the sender must have a method of distinguishing the recipient. This is called an IP address and they take the form of a unique number on the network. The Internet Protocol is responsible for these addresses.  The Internet Control Messaging Protocol (ICMP) is used to test connectivity between machines by sending ICMP messages using the PING command.  The Internet Group Messaging Protocol (IGMP) is used to send data to groups of machines, e.g. Streaming Video. This is known as Multicast.  The Address Resolution Protocol (ARP) is responsible for changing an IP address into the network card’s physical address. Every network card has a unique physical address hardwired into the card itself which is needed for communication on a network.

The Physical Layer

The physical layer is responsible for the actual physical media and how the data is sent to another machine, e.g. Fibre Optic, ATM.  There are many ways to send data down the cable, the most common technologies for LANs are Token Ring and Ethernet. In order for two machines to communicate they must be using the same technology or be connected via a bridge.

Reference list:

Wiki, (n:n) Network Interface Controller, [On-line]. Available from: http://en.wikipedia.org/wiki/Network_interface_controller (Accessed: 20 October 2014)