Friday, February 13, 2015

Lecturer and Freelance

Dear All,

Please find below resume. I am a freelancer, consultant and adviser for Information Systems Management. My consultancy fees are per hours and per day and its negotiable. If you have an integration systems and looking for solutions for your businesses or do academic writing for assignments, thesis or dissertations  do not hesitate to liaise with me or to contact myself via email. I will ensure your investment in people and technology will have a high return.

~ IT Infrastructure Management ~ IT Education and Governance
Infrastructure Setup, Service Management and Business Continuity


CAREER OUTLINE
  1. IT Strategist, Innovator with over 20 years of experience in contributing to company's growth through process innovation, progressive change management and convergence of business & technology.
  2. Thorough professional with solid experience in formulating robust IT strategies while managing & leading teams for running successful Service Delivery & Process Operations; developing Business Continuity Plans, Procedures, SLAs and Service Standards for Business Excellence.
  3. Documented success of launching and driving new IT initiatives, re-designing IT infrastructures as well as setting up & running Data Centers.  
  4. Experience in Implementing & Sustenance of SAP, Vendor Management, Asset Management, Managing Software & Licenses, Client as well as SLA Management
  5. Deft in designing IT solutions, driving business functions, understanding operational bottlenecks in functioning of systems, as well as issues put forth by the clients and promptly troubleshooting the same to avoid further escalation within SLA.
  6. Oversaw operations involved in setting up targets, SOP & SLA and provided high quality operational support to improve overall customer satisfaction.
  7.  Highly resourceful and proficient in providing timely and cost-effective integrated technology solutions.  
  8. An ambassador of change with the distinction of successful business process re-structuring, implementation of business solutions in organizations within preset budgets and deadlines.
  9. Respected and seen as a motivational, out of box thinking & lead by example manager, change agent and proponent of empowerment and accountability.

SKILL SET
1.     IT Governance
a.     Developed, deployed and sustained an effective IT Governance Policy, Processes, Tools and Metrics.
b.     Assured the successful planning, deployment and integration of IT initiatives in collaboration with business.
2.     IT Operations
a.     Implementing best policies and ensuring compliance with assigned policies and procedures.
b.     Managing Data Centre, End user and Network Operations. 
3.     IT System Designs
a.     Implementing IT infrastructure design based on business requirement analysis and modern framework.
b.     Designing and implementing IT Systems with high return of investment.
4.     IT Budgeting:
a.     Budget tracking, resource planning, capacity & resource management, hardware and support contracting.
b.     Forecasting new areas of improvements, budgeting and implementing changes as per company needs.

NOTABLE ACCOMPLISHMENTS
1.    Introduced world’s best practice information management resulting in 1st class systems for ANP built on IBM Collaboration technology.
a.     Systems can replicate to other institutions in Timor-Leste within ‘One Timor Concept’
2.  Leading the design, development, integration, and support of infrastructure solutions and programs that cut costs, leverage best practices and processes and provide an avenue for organizational growth.
3.  Ability to translate business needs into technology requirements, defining scope, establishing budget, developing timeline and scheduling deliverables.
4.  Achieved 100% production uptime SLA—meeting client SLAs, drastically reducing failure rate and downtime of network delivering time sensitive, mission critical, graphic-intense ads to global clients.

CORE COMPETENCIES

  • Global IT Operations 
  • IT Governance
  • Vendor & Stakeholder Relations  
  • IT Service Management
  • Resource / Capacity Planning  
  • Stakeholder Management
  • SOP’s / SLA’s (Outsourcing Hardware and Services)                                                 
  • Service Delivery (Help desk Management)                                  
  • Quality Systems Management          
  • Training & Development                    
  • Infrastructure Excellence                 
  • Budgeting and IT Roadmap            
  • Technology Up-gradation                
  • Solution Consulting                 
  • Network Management &    Data Security                     
  • Database Management
  • Change Management                         
  • Business Intelligence                      
  • Knowledge Transfer    
  • Exchange Server Management          
  • BCP / Disaster Recovery Management
  • System Security Management
  • Building Organisational Capabilities 
  • People Management
  • Technical Support
  • System / Network Administration
  • Project Management 
1. Formulating & implementing IT Infrastructure policies; providing innovative and cost effective technical
    solutions for companywide issues.
2.  Supporting network infrastructure projects and participated in development of business requirements and
    implementation plans for technically advanced internetworking solutions.
3.  Involved in administration and maintenance of database servers hosted both within the organization and
    externally including configuration and set-up of new server systems.
4.   Defining and implementing enterprise IT management framework aligned with business processes, established
    SLA metrics, change management process, quality feedback and ticketing procedures.

FREELANCE CONSULTING PROJECTS
1.     Sea wave module designed and laboratory researcher at ITS Surabaya for free energy 2015
2.     Chopper Bobber Indonesia, Motor Custom Engine Assessment 2015
3.     Electrical Vehicle for disabilities Assessment 2015
4.     MoE Internet System, Online Library and Districts Connectivity’s Assessment 2014
5.     MoF and ANP Data Centre Assessment 2014
6.     ANP Data Centre and VSAT Assessment 2013
7.     ANP Business Continuity Assessment 2010
8.     MoF Data Centre Assessment 2007, World Bank Group
9.     World Bank Business Continuity Plan 2006-2007, World Bank Group
10.  MoE EMIS Establishment 2002-2006, UNICEF

CAREER SCAN
Jan’ 16– Current:        Lecturer at STIKOM Uyelindo Kupang Indonesia

Role:
1.     ICT development and strategy planning for STIKOM
2.     Lecturing Software Development Enterprise subject
3.     Lecturing IT Project Management subject

Jan’ 15 – Current:       Self-Employee and Copper Bobber Indonesia/Cycle, Surabaya Indonesia
                                    Business Administrator, Information Systems and Business Analyst

Role:
1.   Headed business administration and strategy planning with total budget of 40K-100K USD each year.
2.    Research on hydro current for free energy.
3.    Managing all Chopper Bobber resources.
4.    Design, develop, and implement proposal.
5.    Design, develop, and implement Chopper Bobber Indonesia/Cycle information Systems
6.    Administer all Chopper Bobber finance and activities.
7.    Assisting Chopper Bobber Indonesia president to put things in line with business plan strategic.
8.    Assisting chopper Bobber member to get credit or access credit from UKM Indonesia.

Attainments:
1.     Pioneered the set-up of a solid business team and implementing business plan and strategic. 
2.     Ensured sustainable growth of business, leading design and implementation of scalable for the business.
3.     Designed free energy module by using sea current.
4.     Designed and implemented information systems with high return.

  

Jul’ 09 – Dec’ 14:         Autoridade Nacional do Petroleo - National Petroleum Authority of Timor-Leste
                                    IT Manager

Role:
1.  Headed IT Infrastructure Management Operations encompassing Capacity Planning, Asset Management, Procurement & Vendor Coordination, etc. with total budget of 400K-1500K USD each year.
2.   Managing all the technology related requirements, including technical feasibility study, budget, selection, procurement, up-gradation / migration of hardware, software, database and applications.
3.     Administering all network resources such as Databases, Webmasters and System Administrators.
4.     Supervising maintenance of ANP Website and implementing IT policies & procedures.
5.     Asset and Vendor management for smooth delivery of IT operations, Data Centre, Security Services, Licenses, Virtualized servers, AD servers, Enterprise NAS drives, Storage and Backup servers, Firewalls, ISPs, Licensing and up gradations,.
6.   Assisting Corporate Service Directorate to put things in line with policies and procedures and planning & executing budget
7.     Constantly updating Director – Corporate Service of any issues or problems regarding IT services.
8.     Managing outsourcing contracts with companies providing services for IT functions not able to be carried out internally.
9.     Accountable for technical competence building, resource management; actively set up team’s appraisal and goals.
10.  Managing the team to drive the IT Infrastructure excellence deliverables within the organization


Attainments:
  1. Pioneered the set-up of a solid IT team and implementing a 'Greenfield' site within ANP systems and other relevant institutions.
  2. Ensured sustainable growth of organization, leading design and implementation of scalable, fault-tolerant network infrastructure.
  3. Instrumental in successful audit by the international organization (Asia – IT SEC) resulting in securing ISO 27001 certification.
  4. Dexterously established secure information system, paper less project, database system and assisted management to execute their portfolio from 70% to 85%
  5. Credited for introducing IBM Collaboration & IBM Data Mining or Cognos Enterprise.
  6. Developed Lafaek Database and other requirement databases for ANP such as Library, Supply Chain Management, etc.
  7. Devised and documented Audit Control System for archiving system (Knowledge Center).
  8. Steered and published standard IT & Security process and procedures periodically across group locations.



Feb’ 03 – Oct’ 10:        The World Bank - Dili Office
                                    Information Analyst, Specialist and Consultant

Role:
1.    Steered end to end IT operations for provision of uninterrupted communications in the World Bank Office including the Dili Distance Learning Center (DDLC), International Finance Corporation (IFC) and International Monetary Fund (IMF).
2.    Responsible for providing technical support to all users in response to specific request related to bank standards software and hardware, printing problems, computer viruses, network connection, etc.
3.    Involved in providing complete administration and service support for maintenance of:
a.     Desktop computers, printers, software application, etc.
b.    PABX equipment and software.
4.    Imparted “hands- on” training & support on hardware and/or software use to the Bank staff and basic training to external personnel.
5.    Responsible for all Video and Audio Conferencing, including the DDLC. This will involve ensuring there is up to date schedule and correct cost procedures are adhered to.
6.    Disseminate information about changes in the bank and the unit’s technology or policies and train staff in operational procedures and best practices.
7.    Responsible for developing, documenting and implementing local Information Technology and communication procedures
8.    Coordinated with vendors for IT/Communication equipment inventory including keeping accurate inventory records and ensuring regular audit.
9.    Maintained Information Solution Global (ISG) related charges and assisted budget team with monitoring of charges.

Attainments:
1.     Dexterously managed 600K USD per year as Information Analyst.
2.     Credited for being appointed with several international organizations such as:
a.     National EMIS Consultant for UNICEF.
b.     National consultant for CIDA.
3.     Devised and documented procedures and guidelines that improve work processes and methods relating to client service delivery and effective team functions.

Awards:
1.     M.Sc. Scholarship, TL Government; Oct’ 10
2.     EACNF Spot Award approved by Shankar, Kanthan; Feb’ 09
3.     East Asia Pacific Spot Award approved by Tandon, Vipul; Jun’ 07
4.     East Asia Pacific Spot Award approved by Tandon, Vipul; Jun’ 06
5.     EACNF Spot Award approved by Zhu, Xian; May’ 06
6.     EACNF Spot Award approved by Zhu, Xian; Jan’ 05
7.     East Asia Pacific CA Spot Award approved by Voight, Robert M; May’ 04
8.     EACNF Spot Award approved by Zhu, Xian; May’ 04
9.     EACNF Spot Award approved by Zhu, Xian; May’ 03

Nov’ 02 – Jul’ 05:         CIDA – PSU FarolDili as IT Specialist - Consultant

Role:
1.    Imparted basic computer training to PSU –CIDA staff.
2.     Spearheaded end to end administration of complete network including LAN/WAN, E-Mail Server E-Mail Exchange, Data Protection and Security, etc.
3.     Provided client support to ensure effectiveness of work demands.

Attainments:
1.     Involved in complete set-up of Domain Controller.

Aug’ 02 – Nov’ 06:       UNICEF, Timor-Leste as National IT Consultant

Role:
1.    Delivered basic computer training to staff.
2.     Designed network for training and MIS (Management Information System).
3.     Supervised set-up and maintenance of Server 2000 – 2003.

Attainments:
1.     Involved in complete set-up of Domain Controller.
2.     Established Education Management Information System (EMIS)

Feb’ 92 – Feb’ 03:        Caritas, East Timor / Dili
                                    Finance and Administrator, Secretary and IT & Education Training Coordinator

Role:
1.    Responsible for managing financial, secretarial as well as administrative operations in the company.
2.     Headed financial operations including formulating budgets & designing financial modules for both branches.
3.     Managed accounting activities with MYOBE packets and designed manual financial system.
4.     Coordinated with all departments for staff training & capacity building.
5.     Developed training manuals for parishes staff & evaluated performance.
6.     Designed proposals and coordinated with donors for funding.
7.     Wrote narrative and financial reports.
8.    Administered LAN network, designed novel servers and imparted computer training to staff.

Attainments:
1.      Distinction of managing 200K-1000K USD every year as Finance Administer and Department Coordinator.

May’ 97 – Nov’ 97:       Surabaya Stock Exchange: Surabaya, Indonesia as IT Assistant

Role:
1.     Responsible for setting-up clients ISDN connection through CLAM Router.
2.     Involved in set-up of:
a.      Dial-up through SIVA Landover modem.
b.      Video conference through ISDN.

Attainments:
1.     Successfully implemented Digital Technology (Video Conferencing) by using BRI.

CERTIFICATIONS
1.     IBM Certified Associate System Administrator Lotus Notes and Domino 8; Melbourne Australia
2.     Business Analysis – Introduction, ESI - George Washington University
3.     Business Analysis - How to gather and document User Requirements, ESI-George University
4.     Quality Management Systems, NCS International, License number 9877
5.     Ethical Hacking, PT. Iverson, IV/201005-00708
6.     ITIL Awareness, AmerIT Learning
7.     IT Project Management Program, PT Iverson
8.     Creative Training Technique, The Bob Pike Group
9.     Cross-Culture Business Communication, ISG World Bank Group Online Skills Learning
10.  Implementing, management, Maintaining Infrastructure Server 2003, Executrain

ACADEMIA

2013     M.Sc. (Information Systems Management) which equals to MBA program from University of Liverpool, UK,

1998     Bachelor of Computer Engineering (Networking and Controlling System)
            STIKOM University, East Java, Indonesia


PROFESSIONAL ENHANCEMENT TRAININGS AND WORKSHOPS
1.    National Micro Credit Seminar, UKM Surabaya;  Nov’ 15
2.    ISO 27001:2013 Lead Audit, BSI Jakarta; May’ 14
3.    Mastering Strategy Business and Planning, GLOMAC/OXFORD London, U.K; Jul’ 13
4.    Lotus Domino Designer and Script, Jakarta Indonesia; Apr’ 12
5.    Lotuspere in Orlando Florida, USA (Get Social and Do Business); Jan’ 12
6.    Lotuspere in Orlando Florida, USA, (Get Social and Do Business); Jan’ 11
7.    Certified  Ethical Hacker, Jakarta; May’ 10
8.    Certified of Sage ACCPAC Finance Management System, Adeleide; Feb’ 10
9.     42 days on Business Analysis Course - How to gather and document User Requirements, George University, USA, Certified; Apr’ 09
10.  5 days Global English (Online ESL); Mar’ 09
11.  7 days Desktop Enterprise 5 (ED5), East Asia Pacific (EAP) & South Asia Region (SAR) IT Workshop, Jakarta; Feb’ 09
12.  10 days IT Project Management Course, Jakarta; Jan’ 09
13.  5 days Windows Vista - User Experience; Jan’ 09
14.  5 days Information Security Awareness for all WBG Staff; Nov’ 08
15.  EAP-SAR ACS Introduction to Operations, Bangkok Thailand for 3 days; Jun’ 08
16.  EAP Country Offices IT Staff Training Workshop, Bangkok Thailand for 7 days; Apr’ 08
17.  5 days IT Learning Series COIT Learning Series CO: Word 2003: Proofreading in Word (Track Changes) EAP; Aug’ 08
18.  30 days  Online Cisco Certified courses; Nov’ 07
19.  5 days Cisco Networking Technologies Introduction - Part 2; Oct’ 07
20.  5 days Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills; Sep’ 07
21.  5 days Conducting Meetings: Effective Meeting Communication; Sep’ 07
22.  5 days Organizational Communication: Communicating in the Workplace; Aug’ 07
23.  10 days East Asia Pacific (EAP) IT HUB in Jakarta, Business Analysis for IT, introduction of BA George University, Train the IT Trainer, and IT Management Framework, Jakarta; Feb – Mar’ 07
24.  10 days Interconnection Cisco Network Device from INVERSON, Chase , 9th floor, Jakarta; Feb’ 07
25.  3 days IT SLC IT Technical Knowledge & Skills, in  Washington DC; Jun’ 06
26.  3 days Program: ED4.0 Desktop; Support and Troubleshooting, in Washington DC; Jun’ 06
27.  1 day ISN Forum 2006:
a.     Day 4: ISN Conference in Washington DC; May’ 06
b.     Day 3: Setting Up and  Security for a Wireless LAN in Washington DC; May’ 06
c.     Day 2: ISN Breakout Sessions in Washington DC; May’ 06
28.  8.1 days ISN Forum 2006 - Day 1: ISN/ISG Strategy Presentations in Washington DC; May’ 06
29.  5 days Planning, Implementing, & Maintaining Windows Server 2003 Active Directory Infrastructure from Microsoft Certified Technical Education Center in Executrain Jakarta; Oct’ 05
30.  5 days Planning & Maintaining MS Windows Server2003 Network Infrastructure from Microsoft Certified Technical Education  Center in Executrain, Jakarta; Oct’ 05
31.  5 days Implementing, Managing, and Maintaining Microsoft Windows Server 2003 Network Infrastructure: Network Services from Microsoft Certified Technical Education Center in Executrain, Jakarta; Oct’ 05
32.  13 days IT SLC Quick start Learning Program: Stress Management via VC, Philippines, Manila Philippines; Feb’ 05
33.  3 days Implementing and Supporting Microsoft XP Professional from MISnet Education, Inc, Manila, Philippines; Feb’ 05
34.  1 day Troubleshooting TCP/IP Network Problems Online Skills Learning; Jan’ 05
35.  10 days IT Hub workshop on Enterprise Desktop 4(ED4) in Metro Manila-Philippine; Feb’ 05
36.  2.5 days Access 2000 Managing Queries   in Washington DC; Jun’ 04
37.  2 days Access 2000 Introduction in Washington DC; Jun’ 04
38.  1 day Information Solution Network Seminar “Customer Driver”  in Washington DC; Jun’ 04
39.  1 day Advanced e-Publishing, Washington DC; Jun’ 04
40.  1.25 days IT Learning Series CO: How to Teach Same Time Through Video Conferencing; Jan’ 04 
41.  15 days Microsoft Windows 2000 Advance Server  in Jakarta; Oct’ 03
42.  10 days IT Hub workshop for East Asia Pacific (EAP)  in Dili; Aug’ 03
43.  10 days Financial and Management training  in Nederland; Nov’ 01
44.  2 days  on APNIC-IP Management in Jakarta; Aug’ 01
45.  5 days Infosoc workshop  in  Sarawak, Malaysia; Jun’ 00
46.  5 days Asia Link workshop in Jakarta; Jun’ 99

LANGUAGES
1.     English, Proficient
2.     Portuguese, Proficient
3.     Indonesia, Proficient
4.     Malay, Proficient
5.     Tetum, Native
6.     Spanish, Beginner   

PERSONAL DETAILS
Date of Birth                  :           Lospalos, 22nd January 1968
Permanent Address        :           Semampir Tengah 7 /4, Surabaya, East Java, Indonesia, 60315

PROFESSIONAL REFERENCE
1.     Mr. Antonio Serrao Franco, Former World Bank Group Country Manager, Timor-Leste,  SPEED - Support Program for Economic and Enterprise, Development, Tel: (+258) 82 608 1761; (+258) 84 500 6993, email: antonio.serrao.franco@gmail.com, antonio_franco@speed-program.com
2.     Mr. Rainer S. Venghaus, Former IFC Rep. Timor-Leste, Head - Berlin Office (Germany, Austria, Switzerland) The World Bank, Reichpietschufer 20, 10785 Berlin, Germany, Tel: +49-(0)30 72614-254, email: rvenghaus@worldbank.org , www.worldbank.org
3.     Ms. Elke Ender, MA,Ed.S, Coordinator Officer of REIZ Selbstbesttimmt, Eisengasse 6, 6850 Dornbirn Austria www.reiz.at, www.assistenzgesellschaft.at, or www.fensterblicke.at, E-mail: Enderf@yahoo.com
4.     Mr. Rui Hanjam, National Advisor for Ministry of Education, Tel: +670 77230031, Email:rubalda@hotmail.com
5.     Mr. Relja Vujinovic, Regional IT Officer at United Nation, Bosnia and Herzegovina, Mobile phone: +93 79 856 0654, E-mail: vujinovic@un.org
6.  Mrs. Georgina Garcia, Autoridade Nacional do Petroleo, E-mail: Georginagarcia2010@hotmail.com
7. Mr. Salvador Da Silva, Autoridade Nacional do Petroleo, E-mail:Salvador.dasilva@anp-tl.org, wsheman74@yahoo.com  Tel: +670 77082370
8.     Mr. Hasan Nurul, Self-Employee and Chopper Bobber Indonesia/Cycle, Tel: + 62 896 7300 1242, +61 813 3973 5039 E-mail:hasannurul72@yahoo.com
9.     Mr. Marinus Ignasius Jawawuan Lamabelawa, S.Kom., M.Cs. STIKOM Uyelindo, Tel:+6281246540486, E-mail: mijlamabelawa@gmail.com, stikom@uyelindo.ac.id, stikomuyelindo@yahoo.co.id  

PROFESSIONAL BLOG’s and LINKs
1.     Https://dinotl.blogspot.com
2.     Https://dinotimor.blogspot.com
3.     https://www.researchgate.net/profile/Raul_Bernardino2
4.     https://www.linkedin.com/profile/view?id=AAIAAAMOLMoBMbewlUzuyGWS-44977JgMxH3T7I&trk=nav_responsive_tab_profile


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